Lucia and Marta's Sweet Creations - Frequently Asked Questions

Our Company	Belgian Chocolates	Gourmet Biscotti	Chocolate Dipped Fruit
Gourmet Gifts	Custom Favors	Gourmet Party Trays	Other Product Offerings
Payment	Guarantee	Customers

ABOUT OUR COMPANY...

Q. What makes your products different from the local bakery or chocolate shop and the big biscotti and chocolate companies?
A. Our products are completely handmade by us in small batches using only the finest ingredients. Even our chocolate biscotti contain Belgian chocolate. Ask your local bakery, Italian or otherwise, whether they use Belgian chocolate in their biscotti. We bet they don’t. As for the big companies, their products are mass-produced by machines. Most of big chocolate companies do not use Belgian chocolate. In fact, we can’t think of any that do.

Q. Who are Lucia and Marta?
A. Find out... meet the sisters.

Q. I want to ask a question. What is the best way to do this?
A. There are two ways to ask a question:
- Send an email to us at SweetCreations@LuciaAndMarta.com.
- Call us at 610-353-9605 or 610-356-1760.

Q. How can I place an order?
A. There is a few ways in which you can order from us:
- You can order online. We accept PayPal. Even if you don't have a PayPal account, you can still use your credit card through PayPal to pay for your order. This service is FREE.
- You can reach us by phone at 610-353-9605 or 610-356-1760.
- You can email your order to us at SweetCreations@LuciaAndMarta.com.

Q. How long does it take to ship/deliver an order after it is placed?
A. If the order is placed by noon, it usually takes 1-2 business days, except for custom orders, large orders, orders placed at holiday time, and out-of-stock items. If you need a rush order, contact us -- we will do our best to get the order out faster.

Q. I live outside the United States, but I want to have something shipped or delivered in the U.S. I am having trouble with PayPal. According to PayPal, the billing and shipping address must be in the SAME country. How can I place this order?
A. Yes, this is how PayPal is set up. However, we contacted them about this. There is how PayPal recommends getting around it: Make the billing and shipping address the same. Send an email to us indicating your real intention. We'll take it from there and we will contact you to confirm.

ABOUT OUR BELGIAN CHOCOLATES...

Q. What type of chocolate do you use?
A. We use Callebaut chocolate, one of the finest Belgian Chocolates. Callebaut chocolate real chocolate and is used by the finest pastry chefs and premium chocolate shops in the world.

Q. What is meant by "real chocolate"?
A. Real chocolate is "tempered chocolate" and requires special equipment and expert care in the production phase. Real chocolate is required to contain certain ingredients including cocoa butter and cocoa liquor. Most companies say they use chocolate but in fact use "coating compounds" which contain vegetable oils or even wax. Other companies use some cocoa butter and/or cocoa liquor in combination with oils and/or waxes.

Q. What is the cocoa content of your chocolate?
A. Dark Chocolate.....52.9%
Milk Chocolate......31.7%
White Chocolate...28.1%

Q. Do you ship chocolate in the summer?
A. Unfortunately, no. Between May and September, we cannot guarantee your chocolate order will not melt. This is why we close for the summer starting around Memorial Day and reopen just after Labor Day.

Q. How should chocolate be stored?
A. Chocolate retains its freshest best at room temperature. Refrigerating (except for chocolate dipped fruit) or freezing chocolate is not recommended.

Q. Do you provide sugar-free chocolate for your products?
A. Not at this time.

ABOUT OUR GOURMET BISCOTTI...

Q. I am watching my calories and fat intake. I want to include gourmet biscotti in my diet to treat myself once in a while. Can I get nutritional information about your biscotti?
A. Yes. Send an email to us at SweetCreations@LuciaAndMarta.com. We will send the information to you.

ABOUT OUR CHOCOLATE DIPPED FRESH FRUIT...

Q. How long does your chocolate covered fruit last?
A. Although we use the freshest fruit we can find, how long it stays fresh depends on the type of fruit. Chocolate dipped grapes, for example, may last up to one week in the refrigerator, while chocolate dipped strawberries will last up to 3 days. Refrigeration will lengthen the shelf life of chocolate dipped fruit.

Q. Do you ship chocolate covered fruit?
A. Unfortunately, no. Chocolate dipped fruit is only available locally. Because we cannot guarantee the condition of the product when it arrives, we prefer not to ship chocolate dipped fruit. After all, we literally put our name on our products. If the product isn't as fresh as it can be, we would rather not sell it. Please consider one of our gourmet products.

Q. We want to order a chocolate dipped fruit party tray, but we only want chocolate dipped strawberries and chocolate dipped grapes. Can we do that?
A. Yes. Chocolate dipped fruit trays usually contain at least four types of fruit. If you want specific types of fruit, let us know.

Q. How much lead time do you need to prepare a chocolate dipped fruit party tray?
A. Chocolate dipped fruit for your order is made especially for your order. We request at least two weekdays notice and appreciate early ordering, especially before major gift-giving holidays!

ABOUT OUR GOURMET GIFTS...

Q. I need a gift and can't decide what to order. Can I get some suggestions?
A. Absolutely! There are two ways to reach us:
- Send an email to us at SweetCreations@LuciaAndMarta.com.
- Call us at 610-353-9605 or 610-356-1760.

Q. Can I include a gift card? Is there a charge for it?
A. Yes, please fill in the gift card information during the order process. There is never a charge for the gift card.

ABOUT OUR CUSTOM FAVORS...

Q. I would like to get a better understanding of what Lucia and Marta’s Sweet Creations can do regarding favors for an upcoming wedding, First Holy Communion, or other special event. Can I meet with you to see sample favor boxes and taste your sweet creations?
A. Absolutely, contact us for an appointment.

Q. Can we get personalized favors for our upcoming wedding, First Holy Communion, or other special event?
A. Yes. We offer personalized ribbon as well as personalized favor boxes. (Non-personalized favors are also available.)

Q. I need suggestions and pricing on custom favors. Can I get a consultation?
A. Yes. Please contact us for a phone/email consultation.

Q. How much lead time do you need for favors?
A. It depends on the complexity and size of the order. Generally, three to four weeks is sufficient for non-personalized favors. Five to six weeks (or more) is preferred for personalized favors. Large favor orders may require additional time. Favor orders dues in December will require additional time since it is our busiest time. Please contact us for more information.

ABOUT OUR GOURMET PARTY TRAYS...

Q. I am having a party and need gourmet party trays. I don't know how much to order. Can you help me with this?
A. Yes. Contact us and we will suggest how much product to order based on the number of people you expect. If you need product suggestions, we will be happy to help you with that also.

ABOUT OUR OTHER PRODUCT OFFERINGS...

Q. Can we get place cards matching our favors for our wedding reception?
A. Yes. We offer matching place cards.

Q. Can we purchase elegant boxes for our guests to use to take home desserts at our wedding reception?
A. Yes. Please contact us for more information. There are many styles and colors from which to choose.

Q. We want to make our own favors. Can we order personalized ribbon without ordering favors?
A. Yes. Please contact us for more information.

ABOUT PAYMENT...

Q. I want to be invoiced for my order. Will you do that?
A. Yes. We can send an invoice to you through PayPal. Even if you do not have a PayPal account, you can still use your credit card through PayPal to pay for your order. You will receive an email with instructions on how to pay for your order. It's quick, easy, safe, and FREE.

ABOUT OUR GUARANTEE...

Q. What if your products did not meet my expectations?
A. At Lucia and Marta’s Sweet Creations, we are so proud of our products that if for any reason you are not satisfied with your order, we will be happy to replace the order free of charge. All we ask for is you pay for the shipping/delivery cost.

Q. Are there any preservatives, additives, chemicals or anything else added to your products?
A. No. Our products are free of additives or any preservatives. We only use the freshest ingredients available.

ABOUT OUR CUSTOMERS...

Q. What are your customers saying about you?
A. At Lucia and Marta’s Sweet Creations, we love our customers and we love to hear from you. We take the time to get to know our customers and want to build a relationship because we want our customers to be customers for life. People often contact us after their order to tell us how the gifts, favors, party trays, etc. were received. Some customers even send wedding pictures! (which we are happy to post on our website.) Feel free to read what our customers are saying about us.

Additional Questions? Contact us at SweetCreations@LuciaAndMarta.com

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Chocolate melts in summer months... so we will close for the summer starting around Memorial Day and reopen just after Labor Day. ~~~~~~~~~~~~

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